Privacy Policy
Last Updated: December 25, 2025
At Renavique™, we value the privacy of our customers and visitors. We are committed to handling your personal information responsibly and transparently.
This Privacy Policy explains how we collect, use, protect, and manage your personal information when you visit our website, purchase our products, or communicate with our customer support team.
By using our website, you agree to the practices described in this policy.
1. Information We Collect
We collect information that helps us provide a secure shopping experience, process your orders, improve our services, and maintain effective communication with our customers.
Information You Provide
We may collect personal information when you:
- Place an order
- Create an account
- Subscribe to our emails
- Contact our customer service team
- Participate in promotions or other website activities
The information collected may include:
- Full name
- Email address
- Shipping address
- Billing information
- Phone number
- Order details
- Payment-related information
Automatically Collected Information
When you browse our website, we may automatically collect certain technical information, including:
- IP address
- Browser type and version
- Device information
- Operating system details
- Website usage activity
- Pages viewed and interaction data
This information helps us understand how customers use our website and allows us to improve website performance.
2. How We Use Your Information
Renavique™ uses collected information for the following purposes:
Order Processing and Delivery
We use your information to:
- Process and confirm purchases
- Arrange order fulfillment and shipping
- Provide tracking information
- Complete customer transactions
Customer Support
Your information allows us to:
- Respond to questions and requests
- Provide assistance with orders
- Resolve customer concerns
- Improve our support experience
Website Improvement
We may use collected data to:
- Improve website functionality
- Enhance user experience
- Develop better products and services
Marketing Communication
With your permission, we may send:
- Product updates
- Special offers
- Promotional information
- Brand announcements
You may unsubscribe from promotional emails at any time by following the instructions included in our communications.
Security and Fraud Prevention
We may use information to:
- Detect suspicious activity
- Prevent unauthorized transactions
- Protect our customers and website systems
3. Protection of Personal Information
We take reasonable measures to protect your personal information from unauthorized access, misuse, or disclosure.
Our security practices include:
- Secure payment processing systems
- Encrypted data transmission
- Restricted access to customer information
Payment information is handled through trusted third-party payment providers.
Renavique™ does not store complete credit card numbers or security codes on our own servers after payment processing is completed.
4. Sharing of Personal Information
Renavique™ does not sell, rent, or trade your personal information.
We may share limited information with trusted service providers who support our business operations, including:
- Payment processors
- Shipping and fulfillment providers
- Website service providers
- Customer support tools
- Marketing partners
These partners only receive information required to provide their services and are expected to protect customer information appropriately.
5. Advertising and Marketing Technologies
To improve advertising performance and provide more relevant content, Renavique™ may use cookies, pixels, and similar technologies provided by third-party partners.
These partners may collect information about your activity on our website and other websites over time.
Our advertising partners may include:
- Meta (Facebook / Instagram)
- https://www.facebook.com/privacy/policy
- AppLovin
- https://legal.applovin.com/privacy
Information collected by these providers is managed according to their own privacy policies.
You may control advertising preferences through your browser settings or the privacy settings provided by these platforms.
6. Cookies Policy
Renavique™ uses cookies and similar technologies to improve website functionality and provide a better shopping experience.
Cookies are small data files stored on your device that help websites remember information about your visit.
We may use cookies for:
Essential Cookies
Used for important website functions, including:
- Shopping cart operation
- Checkout processing
- Account-related features
Analytics Cookies
Used to understand:
- Website traffic
- Customer behavior
- Website performance
Marketing Cookies
Used to:
- Measure advertising effectiveness
- Provide relevant advertisements
- Understand customer preferences
You may disable cookies through your browser settings. However, some website features may not work properly when cookies are disabled.
For more information about Shopify cookies, please visit:
7. Third-Party Services and Links
Our website may contain links to third-party websites, applications, or services.
These external platforms operate independently and have their own privacy policies.
Renavique™ is not responsible for the privacy practices, content, or security procedures of third-party websites.
We recommend reviewing the privacy policies of any external services you access.
8. California Privacy Rights
Where applicable under California privacy regulations, customers may have rights regarding their personal information.
These rights may include:
- Requesting information about collected personal data
- Requesting correction of inaccurate information
- Requesting deletion of personal information where permitted
- Managing communication preferences
Renavique™ provides access to this Privacy Policy through our website and updates this page when changes are made.
9. Do Not Track Preferences
Some browsers provide a “Do Not Track” option that allows users to manage certain tracking activities.
Depending on applicable regulations and technical requirements, we will handle these signals appropriately.
Customers can also manage tracking preferences through browser settings and available privacy controls.
10. Children’s Privacy
Renavique™ does not knowingly collect personal information from children under the age of 13.
If you believe that a child has provided personal information through our website, please contact us.
We will take reasonable steps to review and remove such information when appropriate.
11. Data Security Incidents
In the unlikely event of a data security incident affecting personal information, Renavique™ will take appropriate actions, including:
- Investigating the incident
- Protecting affected systems
- Taking corrective measures
- Providing notifications when required by applicable laws
12. Email Marketing Compliance
We may use email addresses collected through our website for:
- Order confirmations
- Shipping updates
- Customer service communication
- Promotional messages when consent is provided
We respect your communication preferences.
You may unsubscribe from promotional emails at any time using the unsubscribe instructions included in our emails.
13. Changes to This Privacy Policy
Renavique™ may update this Privacy Policy periodically to reflect changes in our services, technology, or legal requirements.
Any updates will be posted on this page with the revised effective date.
We encourage customers to review this policy regularly.
14. Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Renavique™
- Company:
- Quejinghui (Hangzhou) Health Management Co., Ltd.
- Address:
- Room 931, Building 9, Zhiyue Commercial Center, Shuangpu Town, Xihu District, Hangzhou, Zhejiang Province, China
- Email:
- service@renavique.com
- Phone:
- 15013075527